Privacy Policy JQK99 – Data Protection & Security Your Information

01 Information We Collect

JQK99 collects your personal data only when necessary for legitimate and transparent purposes. The type of information we collect depends on how you interact with our platform — whether when registering an account, making transactions, contacting our support team, or simply browsing our website.

The following are the main categories of information we collect:

02 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. jqk99 does not use your data beyond the scope stated below, and we never process your data for purposes unrelated to the operation of our entertainment platform.

• Account management: Create, verify, and maintain your member account, including the KYC process to confirm your identity is legitimate.
• Transaction processing: Process deposits, withdrawals, bonuses, and winning payouts accurately and securely.
• Platform security: Detect and prevent fraud, money laundering, bonus abuse, and activities that violate our Terms and Conditions.
• Customer support: Help you resolve technical issues, account enquiries, and complaints faster and more effectively.
• Product improvement: Analyse usage patterns to continuously improve the gaming experience, interface, and platform stability.
• Marketing communications: Send promotional offers, exclusive bonuses, and important updates — but only if you have given your consent. You may unsubscribe at any time.
• Legal compliance: Comply with regulatory requirements, court orders, or lawful requests from law enforcement agencies.

We apply the principle of minimal data collection — meaning we only collect data that is strictly necessary for the stated purpose. No excess data is collected solely for storage or general analytics.

03 Disclosure to Third Parties

JQK99 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where we need to share your information with the following parties to ensure smooth platform operations and legal compliance:

• Payment service providers: Payment processors such as FPX, e-wallet gateways, and banks that require transaction information to complete your deposits and withdrawals.
• Licensed game providers: Game software companies that provide slots, live casino, and sports betting products may receive technically necessary game session data.
• KYC & identity verification services: A third-party identity verification platform used to verify your documents during the KYC process.
• Analytics & security platforms: Fraud detection and analytics software that helps us ensure the platform remains safe and fair for all members.
• Legal authorities: Law enforcement agencies, courts, or regulatory bodies when we are required to do so under applicable Malaysian law.

All third parties we work with are bound by strict data protection agreements and are required to handle your data to a security standard equal to or higher than our own.

04 Data Storage & Security

Your data security is the number one technical priority at jqk99. We continuously invest in the latest security infrastructure to ensure your personal and financial information is always protected from both external and internal threats.

• Data encryption in transit: All communications between your device and our servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as passwords are stored in hashed form using the bcrypt algorithm. Financial data is stored in encrypted format on servers isolated from the public internet.
• Layered access controls: Only authorised personnel with a legitimate operational need may access user data, through a comprehensive audit log system.
• Regular security testing: JQK99 conducts regular penetration testing and security audits by independent cybersecurity firms.
• Data retention period: Active account data is retained for the duration of your membership. After account closure, data is kept for a minimum of 7 years for anti-money laundering compliance purposes, then securely deleted.

05 Cookies & Tracking Technologies

The jqk99 website uses cookies and similar tracking technologies to enhance your browsing experience, ensure the platform functions properly, and understand how members use our platform. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as the platform will not function without them.
• Preference Cookies: Save your settings such as preferred language, display theme, and game limits you have set.
• Analytics Cookies: Help us understand which pages are most frequently visited, session duration, and navigation patterns for product improvement purposes.
• Marketing Cookies: Used to display relevant promotional offers based on your activity on the platform. You may decline these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect your experience with some features on the JQK99 platform.

06 Your Rights as a User

As a jqk99 member and as a Malaysian citizen or resident, you have certain rights regarding your personal data under the Personal Data Protection Act (PDPA) 2010. jqk99 fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, contact the jqk99 customer support team via 24/7 Live Chat or our official email. We will process each request within 14 working days and will notify you if additional time is required.

07 Children's Data

The jqk99 Platform is exclusively for individuals aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

If we find that data belonging to an individual under the age of 18 has been collected — whether through unauthorised registration or any other reason — we will immediately delete that data and close the relevant account without prior notice.

If you become aware of or suspect that a minor has registered on our platform, please contact our support team immediately so that prompt action can be taken.

08 Cross-Border Data Transfers

In operating the JQK99 platform, your personal data may be processed or stored on servers located outside Malaysia, including in countries within the Asian region that maintain comparable data protection standards.

Any such data transfers are carried out in compliance with applicable legal requirements and are subject to adequate contractual safeguards, including:

• Comprehensive Data Processing Agreements with all third-party service providers.
• Consistent technical encryption standards across all data storage locations.
• Periodic assessments of data protection standards provided by the recipient country or region.

By using JQK99's services, you consent to this cross-border data transfer, which is carried out solely for the purpose of providing platform services to you.

09 Links to External Sites

The jqk99 Platform may contain links to third-party websites in certain contexts, such as our game software providers or partner payment platforms. Please note that jqk99's Privacy Policy not applicable to those websites.

Each third-party website has its own privacy policy and data management practices. jqk99 is not responsible for the content, privacy practices, or security of those external websites. We encourage you to read the privacy policy of any website you visit outside the jqk99 platform.

10 Changes to the Privacy Policy

JQK99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.

When material or significant changes occur, we will take proactive steps to notify you, including:

• Publish a clear notice on our platform's home page.
• Send email notifications to all registered members.
• Update the "Last Updated" date at the top of this page.

Your continued use of the jqk99 platform after such changes take effect will be considered as your acceptance of the updated privacy policy. We encourage you to review this page periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our team. We are committed to providing transparent and timely responses.

• Live Chat 24/7: The fastest way to get a response — click the Live Chat button at the bottom corner of the JQK99 platform.
• Email: [email protected] — we aim to respond within 1 to 2 business days.
• FAQ Section: Visit page JQK99 FAQ for answers to the most frequently asked questions about privacy and account security.

For formal complaints relating to personal data protection that cannot be resolved through our support channels, you may also refer to Malaysia Department of Personal Data Protection which falls under the Ministry of Communications and Digital.